Defeating Manipulation in Communication (EDMIC)

Kurzy vedené v angličtině, Communication Skills

In this one-day course, participants will dive into the world of manipulation in communication, learning how to identify, understand, and combat manipulative tactics. Whether you're a business professional or someone seeking to improve personal relationships, this workshop will equip you with practical tools to protect yourself from manipulation and engage in healthier, more transparent communication.

From recognizing manipulative patterns to mastering assertive responses, you’ll leave empowered to navigate tricky conversations with confidence.

THIS TRAINING WILL ENABLE YOU TO:

• Identify different types of manipulative tactics in communication, including aggressive behaviour
• Recognize the roles within the Drama Triangle and learn how to avoid falling into these roles
• Differentiate between ethical persuasion and manipulation, and understand how to communicate consequences without using threats
• Apply techniques to defend themselves against verbal aggression, unsolicited advice, and manipulative communication patterns

WHO SHOULD ATTEND?

• Corporate Clients: Managers, team leaders, HR professionals, and anyone in a leadership position who needs to manage communication in high-pressure or conflict situations
• Public Participants: Individuals looking to improve personal and professional relationships by learning to handle manipulation and toxic communication effectively
• General Interest: Anyone interested in psychology, personal development, or communication skills who wants to develop resilience against manipulative behaviour

Private training and tailor-made dates

This topic can only be implemented as a private, not only as a closed corporate course, but also as an individual consultation for individuals.

In the case of a customized course, the outline below is for inspiration only. The final training content, length, and dates will be tailored to the specific input, needs, and objectives of the participants.

We will be happy to prepare a price offer.

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METHODOLOGY

• Interactive lectures
• Practical individual and group exercises
• Role-playing scenarios and case studies
• Analysis and resolution of real-life situations
• Instructor feedback and self-reflection
• Facilitated discussions and methodical instruction

SITUATIONS YOU COMMONLY DEAL WITH:

Scenario 1: Manipulative Colleague Using Guilt to Influence Decisions

Situation Description: You have a colleague who constantly uses guilt to manipulate you into taking on additional tasks, even when your workload is already overwhelming. They often say things like, "I always help you when you need it; you could do this one small favour for me" or "If you don't help, I might not meet my deadlines, and it will affect the whole team."

Solution Learned in the Course: In the course, you will learn to recognize guilt-tripping as a form of manipulation and develop assertive communication techniques to address it. The course teaches you to politely but firmly set boundaries by saying something like: "I understand that you're in a tough spot, but my current workload doesn’t allow me to take on extra tasks. Perhaps we can find another solution that works for everyone." This response acknowledges their feelings without compromising your boundaries, while also inviting a more productive solution.

Scenario 2: Dealing with an Aggressive Supervisor

Situation Description: Your supervisor frequently uses aggressive or threatening language to push you and your colleagues to meet tight deadlines. Phrases like "If this isn't done by tomorrow, there will be consequences" are common, leaving you feeling pressured and anxious.

Solution Learned in the Course: In the course, you will learn to differentiate between constructive feedback and verbal aggression. The course equips you with techniques to de-escalate aggressive communication and respond with calm assertiveness. You could respond with: "I understand the urgency of the deadline. Can we discuss what is realistic to achieve within the given time frame and what support I might need to ensure it's done efficiently?" This approach reframes the conversation into a constructive dialogue and avoids reinforcing the aggressive behaviour by focusing on solutions rather than responding emotionally.

Scenario 3: Manipulative Friend Trying to Play the Victim

Situation Description: A close friend frequently plays the victim in conversations, making you feel responsible for their problems. Whenever you try to express your own feelings or needs, they shift the focus back to themselves, saying things like, "You don't understand how hard things are for me right now."

Solution Learned in the Course: In the course, you will learn about the Karpman Drama Triangle and how to recognize when someone is assuming the Victim role. To break this cycle, you’ll learn techniques for redirecting the conversation in a more balanced way. For example, you could say: "I can see you're going through a difficult time, and I want to be supportive. At the same time, I also need us to talk about how we can both support each other in this friendship." This response acknowledges their feelings but also asserts your own needs, helping to avoid getting trapped in a one-sided dynamic.