Essential Skills for Professional Telephone Calls (ETS)

Kurzy vedené v angličtině, Communication Skills

Do you wonder why dealing with people on the telephone can often generate problems that are never encountered face to face? Is it necessary for you to create a positive impression when using the phone?
Learn how to communicate more professionally on the telephone, manage difficult customers, and much more with our course. You will learn to confidently answer calls, as well as how to constructively respond to telephone enquiries. The course spotlights the importance of the telephone as a business tool and provides practical tips and techniques for its effective use. We will work with you to produce a solution that helps you be more responsive and far more successful in your telephone work.

Private training and tailor-made dates

This topic can only be implemented as a private, not only as a closed corporate course, but also as an individual consultation for individuals.

In the case of a customized course, the outline below is for inspiration only. The final training content, length and dates will be tailored to the specific input, needs and objectives of the participants.

We will be happy to prepare a price offer.

Lokalita, termín kurzu

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Náplň kurzu:

Skrýt detaily
  • Telephone communication
    1. The Importance of Telephone Communiction in Business
    2. 7 Steps To Success
    3. Phone Etiquette – The Most Important Rules You Need To Learn
    4. Presenting a Professional Immage Over The Phone
    5. Voice As A Powerful Instrument
    6. Essential English Phrases For Telephone Communication
  • Sales Calls
    1. Cold Calling
    2. Top Tips On How To Be Persuasive
    3. Call Scoring System
    4. Always Ask The Right Question
    5. Handling Customer Concerns
  • Telephone Techniques Training
    1. Phone Call Introduction Techniques
    2. Tips For Building Rapport On The Phone
    3. Redundant And Ineffective Communication
    4. Top Things To Avoid
    5. Speak With Impact
    6. Practical Telephone Skills Training
  • Feedback
    1. Phone Call Evaluation
  • Summary, conclusion
Časový rozvrh:
2 dny (9:00hod. - 17:00hod.)